FAQ's - You have questions, we have answers

FAQs about our Website Design Services

Lots of people have contacted us to ask us various questions, ranging from setting up a website to website design or the possibility of modifying their existing website. Many wish to arrange for us to design a brand new website or move their website to a different web server. Perhaps you have questions about an existing domain name or a new domain name.

We have listed below for you some of the most frequently asked questions we have received and we have provided our best answers.

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How long will it takes for my website to be designed?

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

Do we need to have a meeting in connection with the website design?

In the majority of cases a meeting isn't necessary and most of our websites are generally completed with communications being done via email and telephone only. We place suggested website designs onto the Internet in a private place where only yourselves and us can view the content. We then liaise with you regularly to discuss the website designs in order that the design and functionality is exactly as you wish.

Once my website design is completed -what aftersales service do you offer?

We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer website maintenance so that your website need never get out of date.

We also offer a host of other services that you may utilize, such as internet marketing, social pages customizations, cms content updates, etc.

Click here to read about our website support services or Contact us for more information.

Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?

You may move your website to another web hosting service at any time. Once your website design has been completed, we send you a copy of the website on cd. This copy of your website is for your retention.

In what format should I supply words and photographs about my business for my new website?

It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

Will my website "Search Engine" friendly?

All of our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

How to choose which web designer to design my website? Why choose 3ple0.com Web Design Services!

There are thousands of web designers - most advertise on the Internet trying to persuade you to place your website design in their hands. Which web designer should you choose? What knowledge should your web designer have?

There is no simple answer for these questions, but I can reassure you as to why you should choose us because we are the best at what we do and we are a professional web design services company and our mission is simply to provide affordable, professional web solutions to you our valued custom.

I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?

You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines, etc.

Contact us to get more information.

If I choose a Content Management System (CMS System), can I be sure that my webpages are "Search Engine Friendly"?

Yes! With the 3ple0.com CMS Systems all web pages created are Search Engine Friendly - you can even add your own search engine meta tags to each individual web page if desired. The CMS tools are easy to use - effective and intuitive.

I heard that there are hidden costs associated with web design services. Is this true?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

Note, however, that in the event where you have requested to make extensive changes to the project design or contents, this will result in changes to the overall cost (and time) of the project.

Do I need a database on my website?

No! This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website development. We would discuss this in details with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.

How do I update my website?

There are many different methods which can be used to update website content. The method you choose and the functionality we build into your website design is solely up to yourself. Although of course we will be glad to advise you which method will suit your needs.

If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask 3ple0.com to carry out these changes for you. Other methods which are frequently chosen are largely dependant upon how much data or information and pictures you have and how you store this information at present.

We can provide an online content management system (Administration panel) where you can either update individual products/pages/services or particular sections of your website. e.g. company news.

Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish.

Am I tied into 3ple0.com for any website maintenance or updates I wish to do once my website is designed?

No. Once your website is designed it belongs to you and you can commission anyone to update it for you - although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance.

Will everyone see my website the same?

Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design websites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need re-evaluation.

Can you provide all our web design and hosting services?

Yes - we are your one stop company to provide all your Web Design Services. No more - not knowing who to call if you have problems - we can register your domain name - design your website - provide your web hosting and arrange your email accounts for you.

Contact us to get more information.

Do you guarantee that my website will always be available?

No web hosting service can guarantee 100% uptime. However we can say that our web hosting parner servers have had 100% up time for many years. Should their servers have any problems they do have the necessary backups in place to deal with this issue very speedily.

Do you use Flash animation in your website design?

Yes we do use flash as and when required. It is important to note that there are times when flash animations can be an asset but it would be unwise to use "flash" to create an entire website or even entire pages of your website as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines.

Generally it is best to use flash for smaller banners, advertisements or demonstrations and incorporate the flash animation into a web page which also includes some written text in html. This way the search engines will be able to index your information.

Contact us to get more information if so desired.

Can I get email with my website?

Yes you can have email addresses and you will probably wish you set-up several email addresses as well. E.g. sale@your-domain.com, info@your-domain.com, john.smith@your-domain.com, etc.

Can I see how many visitors I've had to my website?

Yes, we provide visitor statistics as a service, which ties into our SEO services. Visitor statistics record information such as where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into the search engine, the device they used, and many more interesting web tracking information, which you should find useful for future marketing campaigns.

Do I need to install any software?

No! We take care of all installations necessary for your website.

Can I have an e-commerce system for my website?

Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from your website knowing that the information they entered are secured and safe. If you wish your customers' payments to be "cleared on line" we can interface to organisations such as PayPal, Worldpay, Protex or whichever third party you wish to use.

See our services for more information.

When can I update my website content?

If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is a smaller website and was designed w ithout using this type of system and you don't have any html skills, then we can update the website for you. Our charges are very reasonable.

Is there any training provided with the Content Management System - CMS?

The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the website for you - however if at any time you have any questions we are available at the end of the telephone to run through the procedures or answer any queries you may have.

How much will a website cost me?

The cost of a website varies depending on the website and complexity. A small web site with just a few static pages would cost around US$200 whereas a full ecommerce website with a large number of pages and a CMS system could cost you in the thousands.

You may contact us or request a free online quote to get more information. We will be pleased to discuss with you your website design requirements and give you a fixed quotation.

Read more about our website design service packages.

Can I accept credit cards on my website?

There are various methods availably to you. We would need to talk to you to established you requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method is where you use your own pdq. card machine and process the card payment yourself and the second method uses an online clearance company. Once you are sure which method you wish to use, we can design your website accordingly.

How many pages can I have on my website?

As many as you like. From a search engines point a view - The more the better!

I already have a website and I need it updated. Can you help me?

Yes, we would be happy to look at your existing website and give you a quote for updating it.

Read more about our support services.

Do you redesign existing websites?

Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image.

Is your website up to date? - let us provide you a Free of Charge Website Evaluation - we can redesign your website to take advantage of the latest web technologies.

Read more about our Website Redesign services.

Do you display any banners or pop-up ads on my website?

Absolutely not! - It's your website and you have total control over the contents and who advertises on it.

What if I do not like the design?

If you do not like the design that we have suggested for you, we will discuss further with a view to ascertain what type of design you would like to see and then place another "suggested design" in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specifically to your requirements, which you are completely happy with.

Once my website design is completed can you provide web hosting?

Yes you can arrange to host your website on one of our partners high performance web servers.

Why should I choose 3ple0.com for my web development company?

We are an established web development company delivering website design and internet marketing services of any complexity to clients throughout the world. Being in IT business for many years now we have all rounded web development expertise.

We design websites that are user-friendly. Websites that are visually appealing, creative in design and also have great functionality. They are effective as business tools. We know the value of the different website design features, which can be used and we know which design features work and why they work.

Read more about our web development services.

Can I register a domain name through 3ple0.com?

Yes absolutely! Domain registration is an important service that we offer excellent support in. Take a look at our Domain Search page where you can search for available names and we will help you to register it.

3ple0.com is not a domain registrating or web hosting company. However, we have teamed up with the best companies in the business to give you all the excellent treatment that you deserved. We aim to make your work easier by taking care of all your Website Design Services need and at the same time make your business more profitable to you.

You don't have to purchase other website design or web hosting services through us to use our service - although we hope that you will want to use us for all your Web Design Services need.

Who owns the website once the website design is completed?

The website belongs to you - we send you a copy of the website on cd. This copy is for your retention and should you wish to use another web design or web hosting company - you are completely at liberty to take this copy to them for them to use.

Your questions still not answered?

If you have a question that is not answered here, or if you want to talk to us about any aspect of your website design, setting up or changing your website, web hosting or website maintenance or domain name registration please feel free to contact us to discuss your requirements or simply complete the form below and submit your question.

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